Company Policy

-1.  Copper Penny Plumbing LLC reserves the right to refuse service. To maintain a safe and productive environment, we do not tolerate unprofessional or hostile behavior. Should a client be deemed uncooperative or a risk to our team's welfare, we reserve the right to discontinue operations immediately. In such cases, the entire initial deposit(s) will be forfeited, and a no-contact protocol may be established by our company to ensure the continued safety of our personnel.  

 

- 2.  Unprofessional Customer Conduct will not be tolerated.  Unprofessional Customer Conduct includes, but is not limited to, disregarding the agreed scope of work, interfering with ongoing company operations, demanding excessive communication that impedes project management, defaming the company, entering restricted work zones, or engaging unauthorized third parties to intervene in our services.

 

 - 3.  To secure a service date, a formal deposit is required. Clients are responsible for reviewing all estimates and quotes to ensure a full understanding of the financial obligations and project details.  

 

- 4.  Clients must familiarize themselves with our documentation regarding the "Three Phases of Plumbing" (see HOME PAGE) Construction. Payment for a single phase covers only that specific portion of work and does not automatically authorize subsequent stages.  

 

- 5.  The client is expected to provide a safe, accessible, and unobstructed work environment that respects the firm's logistical schedule and concurrent commitments.

 

- 6.  For safety reasons, minimal distractions from the property owner, their guests, or unauthorized laborers are required. We request that all non-essential personnel maintain a minimum distance of 50 feet from the active worksite or a distant safe space away from work zone in an interior area.  

 

- 7.  Any structural discoveries requiring project modifications will be documented and billed as Change Order(s).  All issued Change Orders must be settled in FULL before work on the project can continue.

 

- 8.  We do not accept personal checks.  We do not take payment arrangements unless authorized by company CEO/VP.  

 

- 9.  Project-related information will only be shared with the individual or entity named on the official estimate unless otherwise specified by owner.

 

- 10.  Copper Penny Plumbing LLC maintains legal ownership of all installed materials and supplies until the final invoice is paid in full.

 

- 11.  Any third-party modifications, repairs, or interactions with our work by unauthorized contractors or handymen will immediately void all warranties and professional agreements.  

 

- 12.  Failure to fulfill payment obligations may lead to the legal repossession of materials. We reserve the right to remove any installed infrastructure, including septic systems, due to non-payment.  

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- 13.  Final payment is due the day of completion of Project.  Please plan accordingly and ensure your funds are readily available.  Allowing our company to complete work without intention of making final-full payment balance will be viewed as criminal.  Copper Penny Plumbing LLC reserves the right to remove work and materials.

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- 14.  A 30% mark-up will begin after seven (7) days of non-payment.  We are a private sector company and we do not function of sloth departmental 30 or more net procurement.   

 

- 15.  Any acts of slander or defamation directed toward Copper Penny Plumbing LLC are strictly prohibited and may face legal action.  

 

- 16.  Submission of an initial monetary deposit constitutes a binding contractual agreement in whole and in part.  Both parties agree that these terms are governed by the laws and jurisdictions of the Navajo Nation courts, alongside all other policies.  Some policies are not public but an internal policy of the company.

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- 17.  Media and Documentation Policy
By agreeing to use our services and company, the customer allows recording(s) of our work.  Our company creates media and vlogs for marketing, documentation, reference, and safety purposes. By engaging our services, you agree to our video and photography processes and acknowledge that all recording equipment and media are the property of our company. We ask that customers do not interfere with this process while we work in your space.

- 18.  Conduct and Warranty Policy
We are committed to maintaining a professional and safe environment. Aggressive or unresolving behavior—including harassing phone calls/text messages/voicemails, an argumentative demeanor, demands for plumbing work outside the original scope, or aggression regarding unforeseen accidents or material malfunctions—will not be tolerated. Engaging in these behaviors will result in the immediate forfeiture of all warranties and future/current services. Our company reserves the right to protect our team, our professionalism, and our business operations.  Respectful customers will be forward to the front of the service line and be regarded as priority. 

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- 19.  Being a privately Navajo owned company, our company policy supersedes all outside customer policy regardless of secondary contracts issued by other companies including General Contractors, especially a non-Navajo 100% owned company(s).  By engaging with us and acquiring our services, all outside customers, homeowners, company, departments, divisions shall recognize and respect our policies.  External said contracts will be recognized as suggestions for compatibility as per project at our discretion.   Without a Purchase Order or a deposit to initiate  our company binding agreement, our company serves the right to standby to commence.